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New Sense only gets few days on charge

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‎10-19-2021 09:38 - last edited on ‎10-26-2021 13:58 by Fitbit Moderator

‎10-19-2021 09:38 - last edited on ‎10-26-2021 13:58 by Fitbit Moderator

My Sense is 4 days old and i can only get 3 days on a charge, I don't use GPS, email, text or phone notifications, phone answer is off. Then I turned on snore setting, I charged before bed last night to 100%, wake this morning and battery reads 60%. I'll never make it the day before it needs to be recharged. If this is how it is. I'm going to return it.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-19-2021 11:33

‎10-19-2021 11:33

That's not particularly surprising with snore detection turned on.  That is a big battery user.  My thought is that is best used just to find out whether or not you snore.  My suggestion is to use that only for a day or two just to find out if you snore and maybe about how much, then turn it off.  Then maybe try it again if a few weeks or even months if you have made changes that you think might affect that. 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-19-2021 11:56

In response to JohnnyRow

‎10-19-2021 11:56

I did turn it off and will leave it off. But battery will not last more than 3 days. I have just about everything off. I'll see how long the battery will last in a basic fitbit with no alerts on, GPS off, I don't use always on clock, and clock is set to manual on, just basic function.

Thanks

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‎10-26-2021 14:28

In response to Rich32920

‎10-26-2021 14:28

Hi @Rich32920. It's good to see you here. @JohnnyRow Thanks for your suggestions!

 

@Rich32920 Thanks for letting us know about your Sense and the steps tried on your own. I'm sorry you're going through this situation. Because the possible steps to improve the battery life have been exhausted, I'd recommend getting in touch with our Support team so they can investigate your watch's behavior. They're available via chat and phone, just click here to get connected with them and make sure to share what steps you've tried so far.

 

Hope this helps.

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