New Sense won't track my sleep data

[KatDC78]

My new sense 2 isn't tracking my sleep at all. Basically, I haven't slept in 3 days except the 3 hours I manually entered... What the hell? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KatDC78. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Sense. 

Since you just bought the Sense 2, give the RHR a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

In addition to that, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
  
  

For more information, see What should I know about Fitbit sleep stages?