help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Help - Fitbit Stuck on Logo Screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2022 04:46

‎05-23-2022 04:46

I have read the threads where people are experiencing Fitbit sense sticking on the logo screen and not working. I am having this issue and none of the suggested fixes work. I had a very long, unproductive chat with customer support and was walked through all of the posted, suggested fixes (again). Nothing worked. I was asked to send a picture of my Fitbit with the problem and a case number. I did this. I was told that was not acceptable for warranty purposes....I am getting upset at the lack of concern shown. What kind of a picture am I supposed to send and why when they have access to my Fitbit (the agent was able to look at my Fitbit - "on the back end."). I have had this Sense BARELY two months. Fitbit can you help? This appears to be a big problem with many owners. 

Best Answer
2 REPLIES 2

‎05-23-2022 06:52

‎05-23-2022 06:52

This is a forum of Fitbit consumers, not Fitbit customer service. Since you are at wits end, I would communicate again with Fitbit support and see about a replacement sense. Good luck. Oh and perhaps a moderator will stop by and contact support to push your case along. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎05-23-2022 08:24

‎05-23-2022 08:24

sadly, the list of issues with sense keeps on growing, mine shutdown jus 3 days ago, now, have to reset the unit and lose all my date because it resets my account info and data, ,  after a mini stroke x 2 and heart issues, this data is important to my life, ,  yet here today I will lose all the accumulated data collected  in last 3-4 months ( yes, every 3-4 months, same crud happens ) CSR provide same ole basic card provided instructions, ,  no real support, , paid over $450 CAD for this unit, and keeps doing the same thing, , welcome to the Club !!!

Best Answer