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‎07-29-2022 16:55

‎07-29-2022 16:55

Hi. Starting after updating the app 2 days ago, my watch died after no warning. So after charging it, it came back on but now I get NO notifications at all. I contacted support and did EVERYTHING and still could not get it to work. I'm not sure if anyome else is having this issue. It's syncing to my phone but im not getting any notifications. The test call isn't even working. If anyone has ANY suggestions pls help. Ibe tried updating app, updating phone, disconnecting Bluetooth and turning it back on, turning notifications on and off, turning fitb

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8 REPLIES 8

‎07-29-2022 17:20

‎07-29-2022 17:20

Have you removed it from your Fitbit account and then set it up again as a new device?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎07-29-2022 17:21

In response to DramaQueenDiva

‎07-29-2022 17:21

I have 

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‎07-29-2022 19:05

In response to emilyb350

‎07-29-2022 19:05

Have you checked to see if do not disturb is enabled?

 

swipe right and make sure top left circle with horizontal line is grayed out.

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‎07-29-2022 20:16

In response to Clove6060

‎07-29-2022 20:16

Yes, do not disturb is not turned on. 

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‎07-29-2022 20:23

‎07-29-2022 20:23

Hi @emilyb350  - there seems to be a bug with the latest version of the Fitbit App where you won't get notifications. There is nothing you can do to fix it.

Author | ch, passion for improvement.

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‎07-29-2022 20:23

‎07-29-2022 20:23

It is currently saying "cannot connect sense controls" not sure if that is the cause. But I've tried literally EVERYTHING

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‎07-29-2022 20:25

In response to Guy_

‎07-29-2022 20:25

Okay thank you! Hopefully they fix it soon. It is driving me crazy 

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‎07-30-2022 04:05

In response to Guy_

‎07-30-2022 04:05

Yes,  this happen on me too after updated few days ago

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