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Not receiving stress management score

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‎11-21-2020 11:39 - last edited on ‎12-07-2020 15:36 by Fitbit Moderator

‎11-21-2020 11:39 - last edited on ‎12-07-2020 15:36 by Fitbit Moderator

have worn my Sense for weeks, 24/7.  Today, stress mgmt not registering, has been working fine.  Re-started Sense, deleted device, added back in, still nothing.  Anyone know the solution?  Thanks!

 

Moderator Edit: Clarified subject

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‎12-07-2020 15:49

‎12-07-2020 15:49

Hi @Railroadmomma. Welcome! It's great to see you here in the forums.

 

Thanks for every step tried to get your Stress Management Score and let me give you a hand. As you may know, this score will be calculated each morning by the Fitbit app after gather the daily data that impact your stress levels, such as your heart rate readings, daily activity and sleep patters. If one is missing, the Fitbit app won't be able to generate your score. While you mentioned to have used your Sense for weeks and 24/7, may I know if you're getting sleep stages? Are your heart rate and exercises syncing?

 

While you've done some steps, please make sure the Fitbit app and your watch are updated. Take at least 500 steps during the day and try wearing your watch a finger’s width above your wrist bone to improve the accuracy of a heart rate reading.

 

I look forward to your response.

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