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Not working message when setting up Sense

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‎05-02-2022 15:07 - last edited on ‎05-03-2022 15:08 by Fitbit Moderator

‎05-02-2022 15:07 - last edited on ‎05-03-2022 15:08 by Fitbit Moderator

My sense wasn't syncing for 2 days so I've done all of the following and have had zero luck:

1) restarting my phone, restarting my Sense

2) uninstalling & reinstalling the app

3) turning off & on my bluetooth

4) removed my sense from the app in order to re-pair

 

Now I can't pair it again, so I regret removing it from my devices. Tried steps 1-3 again and still can't pair. I get as far as entering the Pairing code, then it apologizes for taking longer than usual and then I get the "Not working?" screen.

 

Moderator Edit: Clarified subject

 

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4 REPLIES 4

‎05-02-2022 19:08

‎05-02-2022 19:08

Have you tried shutting down, both the phone and sense? 

Clear the fitbit app's cache? 

Stopped the fitbit app before restarting phone? The fitbit app must be stopped through the phone settings, swiping off screen is not enough. 

What phone and OS version do you have? 

 

BTW. The user does not pair a fitbit, they set it up, through the fitbit app, to the fitbit account.. Once setup, the fitbit app will ask for permission to pair. This is why removing a fitbit from the fitbit app should be the last of about 10 steps to try. 

Best Answer

‎05-02-2022 21:47

In response to Rich_Laue

‎05-02-2022 21:47

To answer

 

Yes

Yes

Yes

I don't know, but my husband has the exact same phone and his is running fine.

I was following another troubleshooting thread to un-pair and re-pair by overriding. Obviously, it didn't work.

Best Answer
0 Votes

‎05-03-2022 06:21

‎05-03-2022 06:21

I am having the same issue! My fitbit has been disconnecting randomly for the last week or so and I have tried everything except unpairing my device because that's a pain. It will not stay synced for the life of me! I hope you're able to figure it out! 

Best Answer

‎05-03-2022 15:16 - last edited on ‎10-15-2023 07:10 by Fitbit Moderator

In response to Whittles91

‎05-03-2022 15:16 - last edited on ‎10-15-2023 07:10 by Fitbit Moderator

@marmias and @Whittles91 Welcome to the Community. @Rich_Laue Thanks for stopping by to help our members.

@marmias and @Whittles91 Thanks for every step tried prior to posting, and the details provided. I'm sorry your Sense isn't able to connect and sync with the Fitbit app correctly. In case you've exhausted the troubleshooting tips described in this help article, let me recommend contacting our Support team. They've specialized tools that will allow them to investigate what may be occurring and provide you with assistance. Please click here to get connected with them via chat or phone.

Best Answer