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Nothing will display on Sense

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‎09-12-2022 02:41 - last edited on ‎09-13-2022 13:31 by Fitbit Moderator

‎09-12-2022 02:41 - last edited on ‎09-13-2022 13:31 by Fitbit Moderator

This morning when taking it off the charger, nothing will display.  After pressing the side access button nothing.  Then after hold the button down for a few seconds the "Quick Settings" display appears.  I am just looking to access the time, steps, etc. display.  Any help?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-12-2022 03:56

‎09-12-2022 03:56

@Buefeu22 Have you tried changing the clock face or performing a restart of the device?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎09-12-2022 08:34

‎09-12-2022 08:34

SAME! Mine went through cycle on and off and really started heating up. Finally was able to get clock display but now I can't swipe or tap anything but can feel the haptic feedback. I've never been so disappointed with a device like this. Had multiple Fitbits and was so excited to get the sense.... Two chargers and now this issue I am looking at Garmin now.

 

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‎09-12-2022 21:32

In response to Positive_Wahine

‎09-12-2022 21:32

@Positive_Wahine  - as mentioned in your other post, unfortunately your watch seems to have suffered some internal damage if it heats up and needs replacing, hopefully under warranty.

 

Author | ch, passion for improvement.

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‎09-21-2022 23:40

‎09-21-2022 23:40

If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.) What is this? Restarting your Fitbit forces it to reboot–and often fixes problems like a black, blank, or non-responsive device

 

Regards,

Will

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