09-17-2021
10:52
- last edited on
09-17-2021
11:05
by
MarreFitbit
09-17-2021
10:52
- last edited on
09-17-2021
11:05
by
MarreFitbit
Hi guys,
I'm back with the same issues. I've spoken to customer service and they have escalated the problem. I'm patiently waiting for whenever they will get back to me. Meanwhile, I'm deflated and disappointed with this ongoing issues. After paying so much for the watch I'm not getting the worth of what I played for. Annoying isn't it.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-17-2021 14:24 - edited 08-28-2023 08:42
09-17-2021 14:24 - edited 08-28-2023 08:42
Hi there, @Yellowspring. Welcome to the Community Forums. I'm sorry to hear you're having issues too.
To better assist you with this matter, may I know the model of your mobile phone? Please make sure it meets the requirements listed here. Also, I'd like to know if you're getting any error message in the Fitbit app about the notifications not working? If so, what does it say?
While I wait for your response, please see Why are notifications delayed or missing?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-17-2021 11:13 - edited 08-28-2023 08:43
09-17-2021 11:13 - edited 08-28-2023 08:43
Hi there, @BiggJ. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.
Please note that your case was indeed forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Sense's issue. It seems that our Support Team has exhausted all troubleshooting steps availed for this issue, so there's nothing left we here in the community can suggest.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
09-17-2021 12:52
09-17-2021 12:52
09-17-2021 14:24 - edited 08-28-2023 08:42
09-17-2021 14:24 - edited 08-28-2023 08:42
Hi there, @Yellowspring. Welcome to the Community Forums. I'm sorry to hear you're having issues too.
To better assist you with this matter, may I know the model of your mobile phone? Please make sure it meets the requirements listed here. Also, I'd like to know if you're getting any error message in the Fitbit app about the notifications not working? If so, what does it say?
While I wait for your response, please see Why are notifications delayed or missing?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...