Notifications on Sense stopped working

[Melissagibson]

I had the versa 2 and just got the sense for Christmas...  set it up and notifications worked for two days and now they don't work at all.  So far I have restarted my watch sever times, restarted my phone turned notifications off and back on in the phone app.

So far wishing I would have kept my Versa.  Any help/ideas appreciated.

Moderator Edit: Clarified subject

[Guy_]

Hi,

firstly, if you turned off notifications make sure to set them up again.

secondly, for notifications to work properly they must appear on the phone which must be in contact with the watch, to check this

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle it should say "a moment ago"

[WilsonFitbit]

Hello @Melissagibson Welcome to the Community Forums! Thank you for the troubleshooting steps you've tried prior to posting. 

@Guy_ Thanks for your help and input! @Melissagibson I was informed by our Support Team that you have contacted them and they have provided assistance. If you have additional questions or inquiries about your case, I recommend replying back to customer support and they will continue assisting you. 

Have a nice day!