Hi, @courtsc, welcome to the community, we'll need a bit more information if we are to help you. What make and model phone do you have? Most phones work well with Fitbit Fitbit-compatible devices explains the issues in detail.
These articles How do I set up my Fitbit device? and Why can't I set up my Fitbit device? provide guidance and advice on setting up.
You may find this video How to Set Up Fitbit Sense (Step-by-Step) - YouTube is worth your time.
If you are still stuck please post here again.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.