I recently received a replacement for my under warranty sense which someone came apart. The display detached from the workings.
Well, the refurb they sent me as a replacement just went dead after less than one week.
Called Fitbit and their service rep knew NOTHING! Took forever while on hold to answer the simplest questions.
Their solution? Send me another—but not before I send this one back, they receive it, and examine it.
Their last replacement took 2 weeks to receive. Now I have to wait at least that long while they take their own sweet time receiving and processing.
Really poor service! What happened to the company I once loved?
