Questions-still waiting!

[SunsetRunner]

I'd only want to ask four easy questions. #1: Why in almost one year, using my Fitbit Sense 24/7 always in the same way, I only had maybe 50 BR data recorded? #2: What does make it so difficult to fix it? Days ago I logged out from the app when in bed at night, and when I logged in the next morning, surprise my BR was there. Same thing done on that day's night (maybe that was the way to fix it) but the day after the BR was not there after logging in - and it has never been there again since. #3; What is Fitbit doing to fix this?  Rather than sending me the usual list of steps to follow which are clearly useless in scenarios such these? And #4: Why the bugs fixed and the improvements made are never explained and listed when the app is to update and it's always "bug fixed and performance improvements"? Thank you Fitbit, looking forward to read your answer.

[DramaQueenDiva]

Hey @SunsetRunner,

If you're looking to get in touch with a Fitbit employee, this isn't the place to do it.  Yes, Fitbit employees do monitor these forums, but the forums are basically for user-to-user support.  With the amount of posts they get here per day, it's unlikely your post would be seen by a Fitbit employee.

If you want to get in touch with them, you will either need to call, email, or chat with them via the "Help" link at the bottom of the page.

[Rich_Laue]

I'm not sure what BR is short for. 

[SunsetRunner]

Breathing Rate @Rich_Laue 

[SunsetRunner]

@DramaQueenDiva hi. I did that several times, that's not the point m trying to make here. These are questions of general interest which should b very easy to answer. If Fitbit users have such answers I am more than happy if they share them. M sure m not the only one with such issue with the breathing rate data not recorded. Has someone got a solution? They are welcome, because so far the only answer I had was are you wearing your device 24/7? If a product doesn't work properly they should be honest with their customers, us. I had to change my aria because of the several issues, and it's not cheap. Bought a 20 pounds smart scale compatible and guess what? It works like a dream, under the same conditions. What does that tell me? Don't get me wrong, obviously I like Fitbit but I don't understand why they test their products after and not before their launch, or at least that is the way it looks to me. 

[Rich_Laue]

Breathing Rate during sleep hasn't been around for a year. 

Breathing rate will also require the advanced sleep report and.a sleep score. 

As @DramaQueenDiva points out, you are on the Community Forum, asking your fellow fitbit users (non fitbit employees) questions that only a fitbit employee might be able to answer. 

Breathing Rate is detected by the change in timing between the blood pulses, detected by the light projected into the skin. 

As you breath in your pulse spread apart, breath out they get closer. 

The relax function watches the breath this way. 

Tattoos under the watch may affect the ability to monitor the blood flow, in the same way as nail polish affects a finger O2 sensor from giving accurate readings. 

[SunsetRunner]

@Rich_Laue breathing rate in Uk was available and since I purchased my sense in December last year  I had several inconsistent breathing rate records, and for that reason in March fitbit sent me a new one, which did not fix the issue. the oxigen level is detected and it is displayed in the sleeping report. I also have the percentage of oxigen displayed on the specific watch face. But the BR is simply inconsistent. I appreciate your post,  However there is no rule that  said I can't ask these questions here, as a matter of fact there are several posts reporting the same or similar issues with breathing rate not appearing. And just to make it clear, I don't have tattoo. Regards

 

[Rich_Laue]

I know you can ask these questions, but asking your feellow fitbit users what we are going to do about it, may not get you any answer. There simply is nothing we are able to do about this.. That is why the above suggestion to contact fitbit was posted.. 

[SunsetRunner]

@Rich_Laue sorry but when you say "we" what do you mean? Do you speak on behalf of Fitbit? Are you an admin in this forum? When you write "there is nothing we can do" are you referring to Fitbit or to the users? The reason y m asking these question is quite the opposite. By considering the Fitbit haven't replied to them, maybe there are some users that in the past have asked the same questions and had the same problem and they might be able to help, don't you think? You have posted nearly 56Kposts, don't tell me you have not seen similar issues on these forums. I can't see what is wrong in asking for a list of improvements when the app is updated, and because other ppl may be interested in the same question, I posted it on here. And the fact that there are users who are voting my post to me means that it was the right place for that. 

[Rich_Laue]

@SunsetRunner when I say "we" I also explained in the same sentence who "we" refers to. 

asking your fellow fitbit users what we are going to do

Yes I know, the phrase "you are going to do about this" was used. However your post is not posted where we may expect the developers to see it 

Now your bringing up The phone app, but your in the hardware support. 

If you are interested in the relationship @DramaQueenDiva and I have with Fitbit, click on the provided link by our names. 

[SunsetRunner]

@Rich_Laue ok then, move my questions to the appropriate area as your colleagues usually do. Regards. Ps the app was mentioned already in my first post, I didn't bring up anything. Go and see that, everything is there. 

[DramaQueenDiva]

@Rich_Laue,  @SunsetRunner is right, the app was mentioned in the first post. @SunsetRunner, what OS are you using for the app?

[Rich_Laue]

I saw that, but isn't breathing rate handled by the fitbit tracker and the Fitbit Cloud Services? Not the fitbit app. 

[SunsetRunner]

@DramaQueenDiva thank you. iOS is 14.8 on iPhone 8. App is 3.49 (1074) and firmware is the last one (before the new announced firmware), 44.128.5.49. The device can measures the oxigen level in the blood and at night cause I can see the %SP02 in my watch and the level of consumption during the sleep in the chart within the sleep tile. But as for the breathing rate in the health metrics, that's always been random. Probably 50 logs since December last year. Sense was changed in March but the issue was not fixed. I did everything. Obviously m wearing it 24/7. Format. Reset. Log in log out etc. Nothing works. Which you can understand it's very frustrating. If it was with the device, changing it would have fixed the issue. Therefore it's not with the device. Not with the iPhone either cause when I had the app installed on the iPad and I had the same issue. It looks like it's in the app. I understand that BR and oxigen level are not the same but somehow they are related. If the sense can counts the level of O2 using the red and green light, it should be able to measure backwards the amount of oxigen per breath and the number of breaths carrying it. And it rarely does so, almost never. Why? So my frustration comes by the fact that developers are not answering my questions when I asked in private chats. The reason y I published it here was to see if users with similar issue were able to fix it by using a e.g. workaround. Hopefully the new firmware will fix it but where is the list of improvements? Thank you again, really appreciated. 

[SunsetRunner]

@Rich_Laue please see my post with @DramaQueenDiva . I have reason to believe that the issue is on the app, the sense talks to the app which talks to the dashboard. If the issue was with the sense changing it would have fixed it. The app doesn't  talk properly to the dashboard, which doesn't receive the data held by the sense via the app, that's the way I see it. Upgrading the firmware didn't fix it. Or it could be in the dashboard, but I would expect that to impact thousands of customers not only few. 

[RonaldM]

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@SunsetRunner wrote:

@Rich_Laue please see my post with @DramaQueenDiva . I have reason to believe that the issue is on the app, the sense talks to the app which talks to the dashboard. If the issue was with the sense changing it would have fixed it. The app doesn't  talk properly to the dashboard, which doesn't receive the data held by the sense via the app, that's the way I see it. Upgrading the firmware didn't fix it. Or it could be in the dashboard, but I would expect that to impact thousands of customers not only few. 

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Hi @SunsetRunner, I totally understand your frustration, I had similar issues with the lack of Sleep Stages (so no BR, and other health dashboard data). I tried so many things for the past year, different wrist placement (one, two and three fingers from wrist bone) , from left to right arm, ointments for better contact between skin and device (did work for a few days). But at the same I kept emailing Fitbit support. And out of nowhere 'the algorithm' found a way to read my data and produces a full metrics dashboard incl BR, Sp02 etc. It started somewhere in August, but from September until now it's only missed a day or two. 

My advice is to keep in contact with support and repeat to communicate all actions you have did to solve the problem yourself but also the repeat the things they asked you to do. My example screen shot is in Dutch, but my AF is your BR. 

 

[SunsetRunner]

@RonaldM Hi! Thanks for your reply and suggestions, it makes sense. What I haven't done so far, but I did for the first time few mins ago was to delete all the data from the Fitbit app (on the iPhone within storage) before reinstalling it. Let's see what happens tomorrow. It looks like the algorithm is triggered by 'new' actions sometimes. Before having no BR in the health metrics (again) for a month I had it only on Tuesdays but only if I logged out from the app at night. Doing the same any other days the BR wouldn't appear. Stayed logged Monday night, on Tuesday the BR wasn't there. The point  is yes, nice to have all these workarounds etc, but it should not be difficult for Fitbit to check the log of a device when it works, and compare that against the log when it doesn't. I am over simplyfing here of course. Unless they don't have a sandbox, and they let the devices to be tested by users before trying to find a solution. Said that, I don't mind spending 10 pounds x month for the premium, but everything has to be spot on before I will do that. 

[SunsetRunner]

 

 

Well, I gave it a go with the premium, every single bit works, even the snore report, but the BR simply doesn't work. Major failure with no excuses here. And even if there might be workarounds, that should not be the solution. Thus the answer to at least one question is no, it doesn't work.