Replacement Sense screen is flickering

[Pazcov87]

Just got my replacement Sense watch, the last one just died.

Now the screen on the replacement keeps flickering, almost like there is some interference being picked up.

Yes I've tried resetting and yes i am only using the official clock faces, but it looks like this one could be going back, which will mean another week or so without a watch, or perhaps it's time for Fitbit to jog on, so to speak!!!

Anyone know of any solutions to this apart from sending back, ot throwing in the bin.

Frustrated Sense User!!!

Moderator Edit: Clarified subject

[Guy_]

Hi @Pazcov87 - the only option seems to be a warranty replacement as soon as possible.

[Pazcov87]

Was on the chat to support yesterday and they are now sending me a replacement. (Another replacement!!!)

Finger crossed this one is not faulty as well.

[LizzyFitbit]

Welcome to the community forums, @Pazcov87. @Guy_ Thanks for sharing your insights.

@Pazcov87 Thanks for bringing this to our attention, I'm sorry for the frustration this has caused. I'm glad you're about to receive a replacement and I'm sure our Support team will continue helping you with this matter, so please reply back to them if you have any further question about your case.

[Pazcov87]

well crossing my fingers didn't work.........this one has packed in as well!!!!!

32 days after the last one packed in.................

Solution from Fitbit....another replacement, only this time i'll have to wait 2 weeks, minimum!!

Time for a change of product methinks!!!

[LizzyFitbit]

Hi there, @Pazcov87.

Thanks for getting back and letting me know about your interaction with our Support team. While I'm glad you'll receive a replacement, I understand where you're coming from as this isn't the type of experience that we want you to have. I'm sorry for this inconvenience and I appreciate your feedback as it'll help us to work on our devices, and improve their performance. In this case, please keep an open communication with our team as they'll certainly continue assisting you.

[Pazcov87]

Well, LizzyFitbit, replacement not progressing, seems to have been lost somewhere, was looking for another option, like discount off a new model (not Sense as had 3 pack in on me already!), but that apparently is "not Policy" so the only option is to send me another........trouble is, no email received with details yet, but when it does and i get the new one,it's going on eBAY and i'll be getting another smart watch, but NOT Fitbit.

You've just lost a long term Fitbit user/customer and an ex advocate.

Not that anyone in the organisation seems to be concerned!

Bye.....

Paz

[LizzyFitbit]

Hi there, @Pazcov87.

Thanks for keeping me posted on this situation. I totally understand how you're feeling and I apologize for this experience. While I don't have access to your case, I've gone ahead and forwarded your posts so they can reply back to you with more information about the replacement process.

Your feedback is appreciated and please know it'll help us to improve our services, as well as prevent this type of experience from happening again.