help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement sense wrong color

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2022 05:13

‎07-09-2022 05:13

My sense started having a lot of problems leading to returning it for new.   I was told to give them 5 business days after they received at warehouse.  I could only track to their agent not to warehouse so who really kniws It took almost a month, which included 6 business days from warehouse notification.  Anyway,  I just got notified they are finally shipping my replacement but in a different color. Anyone else dealt with this?  This is so frustrating as my band (that they tell us not to send) matches graphite I had.  But worse than that the color they are sending is not one I would ever pick.  

Best Answer
0 Votes
1 REPLY 1

‎07-09-2022 09:48

‎07-09-2022 09:48

Hi @Chrisr17  you'll need to get with support once it arrives and let them know. From what I've read on these forums, they try to send the same color, but it all depends on what is in stock in their warehouse when it's time to send you that replacement.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes