My sense stopped working all together after about 1.5 months (bought mid-May and stopped working early July). Screen wasn't turning on, the charger wasn't working, it was completely dead. I called fitbit and they sent me a shipping label to send it back to them to inspect and then send me a replacement. I shipped the Fitbit Tuesday, July 13, 2021. The shipment is currently still pending delivery with FedEx. It's been bouncing all over the state of California for over a month, slowly getting farther from it's final destination. Fitbit wont send a replacement until they inspect the broken one and make sure that it wasn't damaged on my end; however, after 2 months on the road with FedEx, I'm worried about the condition its going to arrive in. Also, I've lost 2 months of the premium subscription that comes with the sense. Fitbit support keeps telling me to be patient. Has anyone else had this issue with replacing a Sense or any other fitbit? This thing wasn't cheap, and customer support has been really bad. If anyone has gone through this, can you please tell me how you resolved the issue?
