help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense steps aren't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2021 11:49 - last edited on ‎09-21-2021 11:56 by Fitbit Moderator

‎09-21-2021 11:49 - last edited on ‎09-21-2021 11:56 by Fitbit Moderator

My steps are not syncing?? Everything else is fine… sleep, heart rate etc… 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎09-21-2021 12:01

‎09-21-2021 12:01

@ginagroves Welcome to the Community.

 

This is odd since you mentioned that all other stats are syncing with your account. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Log out from the Fitbit app, restart your phone and restart your device, then log back in.
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes