help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Review of Fitbit sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-29-2021 17:11

‎03-29-2021 17:11

I recently purchased the Fitbit Sense. After 3-4 weeks, my Fitbit suffered physical damage not by my own fault. I was extremely disappointed to discover that the 1 year warranty does not cover accidental damage. To make things even worse, the company does not even offer repairs!! I have had a terrible experience with Fitbit; and do NOT recommend any of their products. With the price of this product, I would have been better off spending the extra money to get an Apple Watch, whose customer service never fails and who have a REAL warranty.

Best Answer
0 Votes
2 REPLIES 2

‎03-29-2021 18:49

‎03-29-2021 18:49

Be more careful next time Duke. 

Best Answer

‎03-30-2021 07:28

‎03-30-2021 07:28

This is an insurer issue, to be honest. If my house is destroyed due to a windstorm, I do not expect the individual builders to rebuild it for me. If it is destroyed due to faulty work or product, then I would expect the group responsible for the issue to correct it. If the catastrophic issue on your Sense is not the fault of Fitbit, why would you expect them to replace it or repair it? By the way, I have many apple products as well and I pay $$ for Apple Care, which is basically an insurance policy.

 

Best Answer
0 Votes