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Screen NOT going black

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‎07-10-2022 14:26 - last edited on ‎09-13-2022 16:14 by Fitbit Moderator

‎07-10-2022 14:26 - last edited on ‎09-13-2022 16:14 by Fitbit Moderator

The screen on my Sense is not going to sleep (turning black).

The clock is staying bright, but the rest of the graphics are faded and striped (like every other line of the graphic is missing).

I’ve restarted a few times, synced with my app, etc.; but no change.

 

Also, because it is not going completely dark, the battery is draining significantly quicker 😕

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‎07-13-2022 08:34

‎07-13-2022 08:34

Hello @Cnoel32 and welcome to the Community.  It sounds like your Always On display setting got inadvertently turned on.  Swipe to the right on your Sense.  If the bottom left icon (that looks like a watch) is lit up, tap on it to turn this feature off.

 

The Screen is very sensitive to touch.  It's very easy to change one of these settings without realizind it.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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3 REPLIES 3

‎07-13-2022 08:34

‎07-13-2022 08:34

Hello @Cnoel32 and welcome to the Community.  It sounds like your Always On display setting got inadvertently turned on.  Swipe to the right on your Sense.  If the bottom left icon (that looks like a watch) is lit up, tap on it to turn this feature off.

 

The Screen is very sensitive to touch.  It's very easy to change one of these settings without realizind it.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-13-2022 09:22

‎07-13-2022 09:22

Hi @Cnoel32 - also check your display brightness is set to normal.

Author | ch, passion for improvement.

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‎07-13-2022 09:24

In response to LZeeW

‎07-13-2022 09:24

So strange…

That is exactly what happened!

I didn’t check because I “knew” I hadn’t purposefully gone in and changed it.

Plus… the way it looked was almost like the old bitmap look. I thought for sure it was going out!

Thanks for your reply!!!

Sent from my iPhone
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