help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen Scratch on my few months sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2022 15:59

‎10-07-2022 15:59

I actually am really sad.

My sense's screen is scratched and I've only been wearing it for a couple of months.

I've had a fitbit charge 3 for many years and did not have this problem.

Is there a warranty on it? Also I cannot find a customer service anywhere! How is that possible?

Best Answer
0 Votes
1 REPLY 1

‎10-07-2022 17:37

‎10-07-2022 17:37

Hi @AndreaKhoury1  the warranty information is here - click to read. The scratches are considered to be normal wear and tear, so they aren't something the warranty covers. Customer support links are on the "Help" section on every page of the forums. It gives you a list of what support is available for your country at the time you are online. Support hours vary by country and also agents aren't always there for chat or phone.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer