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Screen came apart while swimming

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I’ve never had an issue with any previous Fitbits that I’ve had.

I went swimming for the first time in a while and I never had an issue prior when swimming with my Fitbit on, I then went to have a look at how many lengths I had done and the screen had come off being held on by the ribbon cables.

I have done the normal dry it in rice and put it on the charger however it has done nothing, for the price I had paid for the watch I would have expected it to be more durable and last more than just over the 2 years I had it.

Has anyone else had any issues like this and is there anything more that I could try to get it to work?

Any help would be much appreciated.

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Hi there, 

This EXACT thing happened to me. I called the help number and they replaced it.

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