help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense stopped tracking distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2024 23:40

‎08-27-2024 23:40

IMG_2095.jpeg

 

IMG_2096.jpeg

 

image.jpg

 

My Sense suddenly stopped tracking distance yesterday. Have no clue what triggered it. Tried turning the device on and off, re connecting the Bluetooth but still nothing. There’s a workaround provided by Fitbit to turn off automatic strides but would like for the issue to be formally resolved.

Best Answer
1 REPLY 1

‎08-29-2024 12:05

‎08-29-2024 12:05

Hi @DorothyL96. Welcome to the community forums. 

Thank you for providing the details regarding this difficulty experienced with Sense. 

Please note that our team is aware of the situation and is working on a solution to it.

As you mentioned, many users have now confirmed that they were able to fix it by entering the stride length themselves. It's worth a try until our team has worked on the solution.

You can find instructions for this here: Can I change my stride length in my Fitbit account?

Best Answer
0 Votes