help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen detached from Sense

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2021 07:05 - last edited on ‎06-07-2021 14:41 by Fitbit Moderator

‎06-07-2021 07:05 - last edited on ‎06-07-2021 14:41 by Fitbit Moderator

the screen popped off of the watch, I was doing nothing. It just popped up like a spring. I tried to click on the chat option in contact us and nothing happens. Then I tried calling the number. Which I was on hold for 15mins, and it hung up on me. Not cool. This product hasn’t heaven been on the market a year, and already having these issues?

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-07-2021 15:11 - last edited on ‎06-17-2024 09:12 by Fitbit Moderator

In response to N8teGee

‎06-07-2021 15:11 - last edited on ‎06-17-2024 09:12 by Fitbit Moderator

Hi @WaterBaby79. Welcome on board. @N8teGee Thanks for the heads up.

@WaterBaby79 Thanks for your efforts while contacting our Support team. This isn't the experience that we want you to have with the Sense and I'm sorry for this inconvenience. Just to confirm, did you use this link to open a chat session? Did you receive an error message? If you were using a mobile device, could you try using a computer to get in touch with our team via chat one more time? If you're located in US, you can try calling them at (877) 623-4997 to receive further assistance about this situation. They're available from Monday to Friday, 4:00 AM - 9:00 PM  PT.

If by any chance the issue persists with both contact channels, please let me know so I can investigate on my end and help you out.

View best answer in original post

Best Answer
4 REPLIES 4

‎06-07-2021 10:54

‎06-07-2021 10:54

Hi @WaterBaby79.

 

I've flagged this thread for the attention of a Moderator, hopefully they will be able to look into this further for you and get you in contact with customer support. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎06-07-2021 15:11 - last edited on ‎06-17-2024 09:12 by Fitbit Moderator

In response to N8teGee

‎06-07-2021 15:11 - last edited on ‎06-17-2024 09:12 by Fitbit Moderator

Hi @WaterBaby79. Welcome on board. @N8teGee Thanks for the heads up.

@WaterBaby79 Thanks for your efforts while contacting our Support team. This isn't the experience that we want you to have with the Sense and I'm sorry for this inconvenience. Just to confirm, did you use this link to open a chat session? Did you receive an error message? If you were using a mobile device, could you try using a computer to get in touch with our team via chat one more time? If you're located in US, you can try calling them at (877) 623-4997 to receive further assistance about this situation. They're available from Monday to Friday, 4:00 AM - 9:00 PM  PT.

If by any chance the issue persists with both contact channels, please let me know so I can investigate on my end and help you out.

Best Answer

‎06-09-2021 17:06

In response to LizzyFitbit

‎06-09-2021 17:06

Thank you so much. I was dreading the process after reading horror story comments about it all. I was so pleasantly surprised by it all. Quick response from kind representatives, easy instructions, and my replacement watch is already on its way with a tracking number. Thank you all 🙂 

Best Answer

‎06-10-2021 17:36 - last edited on ‎06-17-2024 09:11 by Fitbit Moderator

In response to WaterBaby79

‎06-10-2021 17:36 - last edited on ‎06-17-2024 09:11 by Fitbit Moderator

Hi @WaterBaby79. I hope you're doing well.

You're very welcome! I'm glad you had an outstanding experience with our Support team and I'm sure they'll work hard to send your replacement so you can be back on track soon. In the meantime, let me invite you to visit our Health & Wellness board where you can make new friend, find inspiring stories and start your own topics.

Have a great day. 😊

Best Answer