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Sense won't turn on

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‎06-07-2021 07:48 - last edited on ‎06-08-2021 12:27 by Fitbit Moderator

‎06-07-2021 07:48 - last edited on ‎06-08-2021 12:27 by Fitbit Moderator

I cannot get my sense to turn on. It's worked fine since November and it is about 85% charged.  I checked the weather and an hour later went to set the alarm for the next morning and nothing.  Nothing happens when I put it on either charger.  No vibration to even know whether it's on or off so I assume it's off completely.   Please help. 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎06-07-2021 09:35

‎06-07-2021 09:35

What if you try to click it on the side? Try pressing it for 20 seconds. Anything happen?

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‎06-07-2021 11:56

In response to lablover55

‎06-07-2021 11:56

No, nothing happens, but I talked to text support and they are replacing it. Thanks for responding though.Sent from my Verizon, Samsung Galaxy smartphone
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‎06-08-2021 12:33 - last edited on ‎08-03-2024 07:30 by Fitbit Moderator

In response to Cathy-R

‎06-08-2021 12:33 - last edited on ‎08-03-2024 07:30 by Fitbit Moderator

Hi @Cathy-R. Welcome to the Community Forums. @lablover55 Thanks for your help.

@Cathy-R Thanks for the details provided and for getting in touch with our Support team. I'm glad your watch will be replaced and don't hesitate to contact them back if you have more questions about this process. By the way, let me invite you to check our Health & Wellness board where you can tell your stories, meet more people and find great tips to achieve a healthy lifestyle!

Have a good one.

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‎06-09-2021 09:58

In response to Cathy-R

‎06-09-2021 09:58

Fitbit is replacing mine as well...................which begs the question, will the new one be any better? I doubt it, seems like a flawed package all around!

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‎06-10-2021 19:00 - last edited on ‎08-03-2024 07:30 by Fitbit Moderator

In response to zipcode

‎06-10-2021 19:00 - last edited on ‎08-03-2024 07:30 by Fitbit Moderator

Hi @zipcode. Welcome on board.

Thanks for joining this thread. While I'm glad your watch is going to be replaced, I understand where you're coming from about having to go through this experience. Our team consonantly works to improve our products based on our members feedback, to make sure we're delivering a product that fits your needs. I'm sorry for this inconvenience and rest assured your feedback won't be the exception. Because you already have a case created, please keep an open communication with our team if you have more questions about your replacement.

See you around.

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