help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen frozen, time not changing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2020 23:42 - last edited on ‎10-10-2020 17:09 by Moderator Alum

‎10-09-2020 23:42 - last edited on ‎10-10-2020 17:09 by Moderator Alum

I purchased the Ionic when it first came out and had nothing but trouble with it. Only wore it for about a month before I gave up.

Now I'm on the Sense it's day one and it's feeling very familiar.

The screen just froze and stayed on the same time for about 20minutes. I had to restart, but for about 30 seconds the time stayed the same.

Day one!!

Not looking good.

 

 


Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎10-10-2020 17:08 - last edited on ‎12-03-2024 07:58 by Fitbit Moderator

‎10-10-2020 17:08 - last edited on ‎12-03-2024 07:58 by Fitbit Moderator

Hi @PaulW44, I'm sorry to see that you're still having trouble with the screen of your Fitbit Sense that is frozen. Thank you for your feedback and for confirming that you already tried the restart procedure.  

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Please keep me posted.

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes