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Screen is black

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‎08-13-2022 14:44

‎08-13-2022 14:44

I have only had my Sense a couple of months. I tried to charge it and the screen went black. I can't feel a button at the side to reboot it. Before it died it showed an update available message. I have charged it for 3 hours and screen is still black. Not had this with any of my previous fitbits

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4 REPLIES 4

‎08-13-2022 20:03

‎08-13-2022 20:03

Connect your Sense to the charger -  try to hold the button for at least 10 seconds and the Fitbit Logo should appear.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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‎08-13-2022 20:34

‎08-13-2022 20:34

Hi @SG47 - it sounds like it is not charging, quite a common issue, see this link for cleaning and diagnosing instructions How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

Best Answer

‎08-14-2022 00:27

In response to Guy_

‎08-14-2022 00:27

Thank you Guy so much for your help. Fitbit are sending a new charger !

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‎08-14-2022 00:40

In response to LokeAa

‎08-14-2022 00:40

Thanks for your help !

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