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Screen wake feature is not working on my Sense

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‎03-22-2023 20:10 - last edited on ‎03-23-2023 09:37 by Fitbit Moderator

‎03-22-2023 20:10 - last edited on ‎03-23-2023 09:37 by Fitbit Moderator

Today my Sense stopped displaying the home screen when I twist my wrist to look at the time. I have to tap the display hard several times to get any display -- usually not the home screen.

 

 

Moderator Edit: Clarified subject

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‎03-23-2023 09:40 - edited ‎03-06-2024 09:40

In response to JohnnyRow

‎03-23-2023 09:40 - edited ‎03-06-2024 09:40

Hi there, @BillHowl. Welcome to the forums. Thanks for the details provided in your post about the issue with your Sense. 

As @JohnnyRow has mentioned, have you made sure that the screen wake feature is enable? If you haven't done so yet, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎03-22-2023 20:40

‎03-22-2023 20:40

Go top Quick Settings.  Make sure Screen Wake is set to Automatic, nor Manual.  Common for it to accidentally get set wrong.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-23-2023 09:40 - edited ‎03-06-2024 09:40

In response to JohnnyRow

‎03-23-2023 09:40 - edited ‎03-06-2024 09:40

Hi there, @BillHowl. Welcome to the forums. Thanks for the details provided in your post about the issue with your Sense. 

As @JohnnyRow has mentioned, have you made sure that the screen wake feature is enable? If you haven't done so yet, please go to your quick settings and check if the screen wake has been accidentally been turned off. To do so, swipe down from the clock screen to access the quick settings. Here you can change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-23-2023 14:17

In response to MarreFitbit

‎03-23-2023 14:17

Turns out my Sense was in Sleep Mode. It's fine now. Thanks for the help.

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‎03-24-2023 07:44 - edited ‎06-19-2023 06:29

In response to BillHowl

‎03-24-2023 07:44 - edited ‎06-19-2023 06:29

@BillHowl I'm glad to hear the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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