Sence battery

[Aislingxx]

Hi I have my sence 5days and only getting less the  12 hours battery. I have followed all the advise from other users with same problem and it is still draining so fast. I charged it fully again last night and was on 44% this morning. The phone numner on  fitbit website says not valid when I try ring and can't get onto their live chat. Sence was gifted to me and did a lot of research before so am very disappointed as it says 6 days battery . Any advise on how I can contact fitbit customer service directly to speak to a member of the team .

Thank you 

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US   the chat option is said to be the fastest way to get with support

[Gr4ndp4]

Hi, @Aislingxx, you should be able to reach "Customer Support" here, this is a dynamic link and should route you to the support in the country you are in. I recommend you use the chat facility or phone for a prompt response.

In the meantime you may find this article useful Can I extend my Fitbit device's battery life? You should not be experiencing the kind of charge loss you report, FYG I use about 25% charge in 24 hours with a 90-minute swim and a short walk plus the usual daily activities.

Let us know how you get on.

Cheers