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Sense 5G

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‎02-05-2021 03:41

‎02-05-2021 03:41

I was so excited to get my Fitbit Sense yesterday.  Right before working out I decided to set it and get to using it.  Woohoo.

 

I was so disappointed  to learn from Fitbit Customer Service that the Fitbit Sense I purchased yesterday from Best Buy in Milwaukee Wisconsin doesn’t support 5G network we are on.  I couldn’t believe that, I’m assuming most big city’s are running on 5G now so no one can use the Fitbit Sense if they are running on 5G.  I would think that would impact their sales?!?!?

 

Needless to say I returned it 3 hours after purchasing it.  So disappointed.

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‎02-05-2021 03:47

‎02-05-2021 03:47

I'm confused. No fitbit model uses mobile networks. The Sense uses bluetooth and wifi only. What problems were you having?

 

 

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‎02-05-2021 03:58

In response to SteveH

‎02-05-2021 03:58

The Fitbit Customer Service person asked me if my router had a button so I could turn off the 5G if I did then I could finish setting up my Fitbit.  The issue I was having was that even when I synced it to my IPhone it kept saying on the Fitbit to download the Fitbit app in different languages.  It didn’t make much sense to me either.

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