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Sense -Charging cable not working

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‎07-21-2022 03:39

‎07-21-2022 03:39

Sense - Charging cable not working. Newly purchased worked for one round of charging and stopped functioning further

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3 REPLIES 3

‎07-21-2022 05:07

‎07-21-2022 05:07

Hi @ESSR contact the company you bought it from, or if direct from Fitbit contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-21-2022 10:23

In response to NellyG

‎07-21-2022 10:23

Unfortunately , it was an online purchase . As regards reaching out to Support. I tried but in vain. Un fortunately this product is not for users outside USA!!!!

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‎07-21-2022 11:17

In response to ESSR

‎07-21-2022 11:17

Mine did the same thing.  When I contacted Fitbit, they wanted to know what country I’m from and the store I purchased it from, I said USA and purchased it directly from Fitbit.  I hope they replace it with a brand new one, not a referbished one, my experience with those, they fix the problem, but don't fix what caused the problem, so you end up with another piece of junk. I had mine less than 2 months.  If it was my company I would automatically send them a new one, at least the next level up, out of courtesy and respect.  Ever since Fitbit got bought out, they don't care anymore! 

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