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Sense Controls inquiry

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‎09-14-2021 09:34 - last edited on ‎09-14-2021 19:30 by Fitbit Moderator

‎09-14-2021 09:34 - last edited on ‎09-14-2021 19:30 by Fitbit Moderator

My sense controls will connect to my bluetooth but not the sense. Is that normal? If not what can I do to fix it? Also, what's the difference between the two?

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-14-2021 17:51

‎09-14-2021 17:51

Hi @Amberrino26,

 

I chatted with Support about this two weeks ago and I was told it was normal.  The one that says "Sense" is literally just there to help with the setup process, while the "Sense Controls" will be able to do everything else with the Fitbit app running in the background.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎09-14-2021 18:15

In response to DramaQueenDiva

‎09-14-2021 18:15

Thank you so much!

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‎09-15-2021 09:45

In response to Amberrino26

‎09-15-2021 09:45

Your Sense BT is a low energy Bluetooth and the Fitbit App handles this connection. If this is the Bluetooth that you are asking about. 

Your Sense also has the standard Bluetooth used for controlling music on an Android Phone. 

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