help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense Display is not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2021 10:45 - last edited on ‎07-08-2021 18:43 by Fitbit Moderator

‎07-08-2021 10:45 - last edited on ‎07-08-2021 18:43 by Fitbit Moderator

After I attached my Sense to the charging cable, the clock face is not showing anymore. The glass is black and if I push the button on the left side, I only get the message to search my phone.

On my phone I can see that the Sense is updated and now fully charged. 

How can I get my clock face back

 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
4 REPLIES 4

‎07-08-2021 11:02

‎07-08-2021 11:02

Done while watch not on charger:


Try holding down the button until you see the Fitbit logo, then release. The logo will disappear and then the watch restarts when you feel the next vibration, it will have finished. Push the button again. Do you see the face?

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎07-08-2021 13:18

In response to Clove6060

‎07-08-2021 13:18

thanks a lot! it worked !
Best Answer

‎07-08-2021 15:26

In response to Panduane

‎07-08-2021 15:26

Excellent. You needed a win! 😉

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎07-08-2021 18:46

In response to Clove6060

‎07-08-2021 18:46

Hello @Panduane. Welcome to the community forums! @Clove6060 Nice to see you around and thanks for your great input! 

 

@Panduane I was able to see that you have received information and troubleshooting steps for your concern. If it was the answer you were looking for, I recommend marking that answer as the best answer; by doing this, other users with a similar inquiry will find a faster response. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer