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Sense ECG App availability in Australia

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‎05-03-2021 03:44 - last edited on ‎05-04-2021 17:23 by Fitbit Moderator

‎05-03-2021 03:44 - last edited on ‎05-04-2021 17:23 by Fitbit Moderator

Wondering if anyone has heard when the ECG app may be available in Australia for the Sense. I’m not quite sure what constitutes false advertising but I am so disappointed with my Sense I wish I had done more research first. Had a perfectly fine working surge and whilst shopping, came across the Sense. The box clearly said “ECG feature” which was my only reason for upgrading my surge. You can imagine my disappointment when I got home and found my expensive purchase didn’t have the one feature I bought it for. I think the boxes in Australia need to have a warning sticker on them saying “Feature not available in all countries, check your country of origin “ over the label on the box. Not impressed with my new watch at all. Has been sitting in my draw for the last 3 months as the battery dies way too fast and I have gone back to my old surge which has been going strong for 6 years + and has nearly all the same things. 

 

Moderator Edit: Clarified subject and updated label

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‎05-04-2021 17:41 - last edited on ‎06-17-2024 10:39 by Fitbit Moderator

‎05-04-2021 17:41 - last edited on ‎06-17-2024 10:39 by Fitbit Moderator

Hi @Chri5ty. Welcome to the Community Forums.

Thanks for taking the time to share your thoughts about the ECG app. As you may know, this app is currently available in countries that are in compliance with applicable laws and regulations related to our medical products. This is described in the Sense product details and this help article. I see your point of view about being able to use this feature and I'm sorry you've had this experience. Our team is working hard to bring this app to all our users across the world and your feedback will definitely won't go unnoticed. Please keep an eye to this link for future updates about the availability of this feature.

In regards to the battery life, may I know since when this started to happen? Also, have you tried the suggestions described here? Let me explain that certain features such as tracking SpO2 or GPS data, using Always-On Display or having an animated clock face impact the battery life. If these conditions don't apply to you, please get in touch with our Support team so they can provide you with further assistance. Click here to get connected with them via chat or phone.

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