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Sense ECG results won't appear in the Fitbit app

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‎07-27-2021 15:17 - last edited on ‎07-28-2021 16:01 by Fitbit Moderator

‎07-27-2021 15:17 - last edited on ‎07-28-2021 16:01 by Fitbit Moderator

The tracker tells me to open the app, the app tells me I have no data. How on Earth do I take the 30 assessment? After reading a bunch I still cant figure it out.

 

Moderator Edit: Clarified subject and updated label

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3 REPLIES 3

‎07-28-2021 16:17 - last edited on ‎02-13-2024 09:10 by Fitbit Moderator

‎07-28-2021 16:17 - last edited on ‎02-13-2024 09:10 by Fitbit Moderator

Hi @Weirdcatname. It's good to see you around.

Thanks for bringing this to our attention. While this is odd, do you recall to have seen your results before? What is the model of your phone? In the meantime, let me recommend the following steps:

  1. Log out from the Fitbit app.
  2. Force stop the Fitbit app and reboot your phone.
  3. Open the Fitbit app and log back into your account.
  4. Pull down on the screen to force a manual sync.
  5. Use the ECG app on your Sense one more time and tap Done after completing the reading.
  6. On the Fitbit app, tap Discover > Heart Rhythm Assessment > View Results.
  7. Tap any of the previous results to view the details or download the report.

Hope this helps.

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‎07-28-2021 16:36

In response to LizzyFitbit

‎07-28-2021 16:36

Thank you, after logging out and the whole reboot it seems to work just
fine. Thanks, again!
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‎07-29-2021 08:58 - last edited on ‎02-13-2024 09:06 by Fitbit Moderator

In response to Weirdcatname

‎07-29-2021 08:58 - last edited on ‎02-13-2024 09:06 by Fitbit Moderator

Hi @Weirdcatname. I hope you're doing well.

You're welcome and thanks to you for trying the suggestions shared above. I'm glad your ECG results are appearing correctly and I hope you can keep enjoying the Fitbit experience with your Sense. In case you have some spare time, let me invite you to visit our Health & Wellness board where you can meet more people, share your story and find great tips, as well as encouragement from other members to live an healthy lifestyle.

Have a nice day! 

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