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Sense: Exercise logging removes info from daily goals

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‎11-24-2021 20:32

‎11-24-2021 20:32

Just upgraded from a charge 3 to a sense and started using it today. When I log an exercise it removes what I did during that time from my daily goals and totals. Why would that ever possibly make “sense”?? It should all count towards the total, if I didn’t want it to I would just take the watch off. I also noticed it’s not auto-logging at all whereas the charge 3 logged my long and brisk walks no problem and my heart rate does spike from it enough that it should still auto log anyway

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‎12-08-2021 13:27

‎12-08-2021 13:27

Welcome to the Fitbit Community, @Missgivings.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

When you say "log an exercise", are you referring to manually log an exercise on your Fitbit account by following these instructions? 

 

Regarding the issue with SmartTrack, I would recommend restarting your Watch and then perform another long or brisk walk to see if it's recognized automatically.

 

Hope this helps.

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