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Can't open Gmail emails on Sense

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‎11-29-2021 14:34 - last edited on ‎12-08-2021 13:50 by Fitbit Moderator

‎11-29-2021 14:34 - last edited on ‎12-08-2021 13:50 by Fitbit Moderator

I receive Gmail email notifications on my sense but can't open them or reply. The message just disappears. I have no problems with opening and quick replies with Yahoo emails though.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-08-2021 13:49

‎12-08-2021 13:49

Welcome to the Fitbit Community, @GailMc.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

To try to resolve the issues, please set Gmail as an app notification, rather than an email notification:

  1. In the Fitbit app, tap or click the Account icon EdsonFitbit_0-1639000013052.png > your device image > Notifications, and turn off email notifications.
  2. Tap App Notifications, and turn on Gmail email notifications. Note that Gmail isn’t available as an app to receive notifications from until you received at least one notification from the app on your phone after setting up your Fitbit device.
  3. Enable notifications in your phone's settings.

 

Hope this helps.

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