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Voice assistant suddenly not available-Sense

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‎12-02-2021 12:50 - last edited on ‎12-08-2021 15:31 by Fitbit Moderator

‎12-02-2021 12:50 - last edited on ‎12-08-2021 15:31 by Fitbit Moderator

Just bought a Fitbit sense. Earlier today I had the option to set a voice assistant as my tap and hold function, but now I get an error saying it is not available in my location. No option in the app, or on the device. I'm in the UK. Genuinely thinking about sending the device back - this experience has been dreadful so far and it has been less than a day

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-08-2021 15:30

‎12-08-2021 15:30

Welcome to the Fitbit Community, @KieranMartin.

 

Congrats on your new Fitbit Sense. I'm sorry to hear about the difficulties you experienced.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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