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Sense - My experience with customer support

‎06-03-2025 17:40 - last edited on ‎06-07-2025 10:39 by Fitbit Moderator

‎06-03-2025 17:40 - last edited on ‎06-07-2025 10:39 by Fitbit Moderator

My Fitbit sense is stuck in an endless boot loop after an update with their software that is malfunctioning... Rather than continuing to help, the agent offered a 30% discount and said my watch is basically useless now. 

I'm in disbelief that this company is not choosing to stand behind their product  and make it right. It's not my fault your product is glitching...I purchased a functional product from a company with a good reputation. Not a timebomb that is set to malfunction so that I'll purchase from the new product line. Is it only meant to last 3 years? 

I've purchased 3 Fitbits and have been a premium subscriber for quite some time... This is how you treat your loyal customers?

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎06-05-2025 08:48

‎06-05-2025 08:48

That's such a shame! 

May I ask which models? Did it happen to them all suddenly? 

I don't understand how they are still in business if they are running it this way...

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‎06-05-2025 10:13

In response to Jlynn2013

‎06-05-2025 10:13

Two fitbit sense and one fitbit charge. Funny you got a 30% discount while they offered me 35%. Our watches were just 2 years old but there's no way any of us are ever buying another fitbit. If you look at the forum, there's new post after new post of this exact same issue.

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