Sense Not Charging Again and Again and Again....

[heatherkelley71]

I purchased a Fitbit Sense for myself during Christmas. I absolutely loved it but after a month it stopped charging. I completed all the trouble shooting steps to try and get it working. I then contacted FITBIT support. They had me repeat the trouble shooting steps and determined it was in fact not working. They sent me a replacement based on my warranty. I received my replacement in a couple of days and continued on enjoying my sense. Until.....a month later the same exact thing happened. I put it on to charge and nothing.....the batter wouldn't charge and just emptied. I again did ALL the trouble shooting steps yet again and nothing. I contacted support AGAIN. AGAIN they had me repeat the troubleshooting steps only to tell me the best they could do is send me another replacement. At this point I just want a refund. They can't send me a replacement every couple of months..... I asked if this was a common problem and never got an answer. I asked if they thought it could be the charging cord, never got an answer. I asked for a new charging cord to test my theory, they refused. My only choices are replacement or a 50% off coupon on a new Fitbit. Seriously? Any information would be greatly appreciated. I am beyond frustrated. I am a healthcare provider and count on my watch for many things through out my shifts.☹️

[SusanW24 · Accepted solution]

I would check your charger. There are 4 little prongs that attach to the watch for charging.  The are delicate and if they aren't all four fully 'extended" it will not charge. Hope that helps

[Guy_]

HI @heatherkelley71  -  as @SusanW24  says, but also check they watch contact holes are clean. see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

[eezeepee]

@heatherkelley71 Welcome to the Fitbit community.

Any time I get a "Slow charging" notification or no lightning bolt symbol to confirm it's charging, I just wipe my charger prongs (Clean way with an alcohol pad, not clean way a little saliva on a finger) and it gets charging just fine and fast. Unfortunately, the charging system definitely has it's issues but a wipe gets the connection working. 

[heatherkelley71]

You were spot on Susan.  I knew it was the charger but I didn't think about the prongs.  I ordered a new charger and its again working.  I don't understand why Fitbit wouldn't have thought about it or have sent me a new charger rather than keep sending me new replacements..  Shrugs.  Thank you so much for your help! 🙂

[heatherkelley71]

Thank you for your help! :). It is appreciated.

[heatherkelley71]

Thank you very much I appreciate your time ad help!