Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense Not Charging Again and Again and Again....

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

I purchased a Fitbit Sense for myself during Christmas. I absolutely loved it but after a month it stopped charging. I completed all the trouble shooting steps to try and get it working. I then contacted FITBIT support. They had me repeat the trouble shooting steps and determined it was in fact not working. They sent me a replacement based on my warranty. I received my replacement in a couple of days and continued on enjoying my sense. Until.....a month later the same exact thing happened. I put it on to charge and nothing.....the batter wouldn't charge and just emptied. I again did ALL the trouble shooting steps yet again and nothing. I contacted support AGAIN. AGAIN they had me repeat the troubleshooting steps only to tell me the best they could do is send me another replacement. At this point I just want a refund. They can't send me a replacement every couple of months..... I asked if this was a common problem and never got an answer. I asked if they thought it could be the charging cord, never got an answer. I asked for a new charging cord to test my theory, they refused. My only choices are replacement or a 50% off coupon on a new Fitbit. Seriously? Any information would be greatly appreciated. I am beyond frustrated. I am a healthcare provider and count on my watch for many things through out my shifts.☹️

Throw me to the wolves and I will come back Leading the Pack!
Best Answer
1 BEST ANSWER

Accepted Solutions

I would check your charger. There are 4 little prongs that attach to the watch for charging.  The are delicate and if they aren't all four fully 'extended" it will not charge. Hope that helps

 

View best answer in original post

Best Answer
6 REPLIES 6

I would check your charger. There are 4 little prongs that attach to the watch for charging.  The are delicate and if they aren't all four fully 'extended" it will not charge. Hope that helps

 

Best Answer

HI @heatherkelley71  -  as @SusanW24  says, but also check they watch contact holes are clean. see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

Best Answer
0 Votes

@heatherkelley71 Welcome to the Fitbit community.

 

Any time I get a "Slow charging" notification or no lightning bolt symbol to confirm it's charging, I just wipe my charger prongs (Clean way with an alcohol pad, not clean way a little saliva on a finger) and it gets charging just fine and fast. Unfortunately, the charging system definitely has it's issues but a wipe gets the connection working. 

Best Answer

You were spot on Susan.  I knew it was the charger but I didn't think about the prongs.  I ordered a new charger and its again working.  I don't understand why Fitbit wouldn't have thought about it or have sent me a new charger rather than keep sending me new replacements..  Shrugs.  Thank you so much for your help! 🙂

Throw me to the wolves and I will come back Leading the Pack!
Best Answer

Thank you for your help! :). It is appreciated.

Throw me to the wolves and I will come back Leading the Pack!
Best Answer
0 Votes

Thank you very much I appreciate your time ad help!

Throw me to the wolves and I will come back Leading the Pack!
Best Answer
0 Votes