Sense Not Showing Data

[AaronM1978]

My Fitbit Sense is not showing any alphanumeric data. Only graphics are showing. I tried doing a reset by holding the button down 10 seconds several times and changing the watch face. Problem started after charging. 

[JohnnyRow]

Is this only on the clock face, or on any screen?

Are these third-party clock faces, or "by Fitbit"?

[AaronM1978]

On all screens regardless of clock face author. I only use Fitbit clock faces. 

[JohnnyRow]

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@AaronM1978 wrote:

On all screens regardless of clock face author. I only use Fitbit clock faces. 

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In that case, I'm no help.  Sorry.

[Rich_Laue]

My only thought would be to try a restart, by holding in the button. 

Or a shutdown through the settings on the Sense. Then to turn on, hold the buttin in or place the Sense on its. Powered charger 

[AaronM1978]

Anything that involves alphanumeric information is not functional. I can get to the settings menu by clicking on the gear icon, but no text is displayed in the menus. 

[Rich_Laue]

A restart did not help. 

The shut down command is at the very botton on the settings page.. 

I might suggest trying to setup the Sense, without first removing the Sense, as a replacement device. If the setup fails, your Sense will not be removed. 

However you may want to contact support.