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Sense - Not working after water contact

Tuesday - last edited Tuesday by Fitbit Moderator

Tuesday - last edited Tuesday by Fitbit Moderator

My fitbit sense suddenly stopped working I was sitting at the edge of a swimming pool and I got splashed by a child jumping  into the pool.about 3 hrs later the screen went blank.i was after charging it that morning so it was on full charge.that was a week ago I left it in heat of the house to air.i tried recharging it again today to no avail any suggestions 

 

Moderator edit: updated subject for clarity

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Tuesday - last edited Tuesday

Tuesday - last edited Tuesday

Hey there, @DPCAR! It's great to see that you've visited the Fitbit Community! Thank you for the details provided in your post about the situation with your Sense after being splashed with water.

I understand how important is it for you to get back on track with your device. Would you be so kind as to answer the following questions for me?

  • Is the LED light on the back of the device working?
  • Is the vibration function still working?
  • Do you see any water condensation on the watch?

Meanwhile, I recommend that you read the following article and try the tips: Why isn't my Fitbit device's battery charging?

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