Sense - Not working after water contact

[DPCAR]

My fitbit sense suddenly stopped working I was sitting at the edge of a swimming pool and I got splashed by a child jumping  into the pool.about 3 hrs later the screen went blank.i was after charging it that morning so it was on full charge.that was a week ago I left it in heat of the house to air.i tried recharging it again today to no avail any suggestions 

Moderator edit: updated subject for clarity

[DaniFitbit]

Hey there, @DPCAR! It's great to see that you've visited the Fitbit Community! Thank you for the details provided in your post about the situation with your Sense after being splashed with water.

I understand how important is it for you to get back on track with your device. Would you be so kind as to answer the following questions for me?

• Is the LED light on the back of the device working?
• Is the vibration function still working?
• Do you see any water condensation on the watch?

Meanwhile, I recommend that you read the following article and try the tips: Why isn't my Fitbit device's battery charging?

[DPCAR]

Hi

no led lights working on back

No vibration function

can't see condensation on Face

Tips on battery- no joy

[DaniFitbit]

Hi @DPCAR and welcome back to the community. 

I appreciate your message, and I'm sorry to hear that the issue still remains. Thanks for your efforts too.

Since you have already performed all the suggested troubleshooting steps, I recommend you contact support, since they have more tools in order to find your options. 

Contact Us.