Sense Notifications not working

[BrandiLea1427]

I've gone through ever troubleshooting step possible and after day #1 my sense no longer gives me ANY kind of notifications. I've deleted the app, device, restarted everything, nothing works!!! I am disgusted and considering returning it.. 😞 I'd rather pay more for an android watch that actually works and am considering going up on FitBits all together.

Moderator edit: subject for clarity/label 

[WilsonFitbit]

Hello @BrandiLea1427. Welcome to the community forums. 

I'm very sorry for this experience and thank you for following some troubleshooting steps prior to posting. I was able to see that you have reached out to our Support Team and they have provided assistance. Since you have received assistance from them, I suggest you to update your case if you have any additional questions about the outcome of your case.  

See you around. 

[Peechuz]

Happening to me too. My Sense is connected to my iP12, ckd notification settings to allow messages and calls into the Sense but when tested, nothing comes through. I followed the instructions on Fitbit’s website ~ step by step. I have not set up a ticket, can you provide more guidance?

[Rich_Laue]

Is both the DND and the Sleep Mode disabled. 

[MarinaOprea]

I have the same problem with my fit bit sense. 

[Peechuz]

It is frustrating for sure ~ my husband has the Versa 2 without any issues. We both have iPhone 12 Pro Max, guess they are a bit of an issue. Here is a chat I had after I put out the post, it worked for me so hope it does for you too. There was one option that I did not have correct ~ notification grouping by app:
Paul: Please note, all steps must be completed in the specified order for the issue to be resolved.
Go to Bluetooth in iOS Settings.
Tap on your Fitbit device settings or "i"
Where you see Share System Notifications - this should be on. Turn it off for a full 10 seconds, then turn it back on again.
Paul: Next, you will go back to phone settings, then go to Notifications. From there you will:
Confirm that 'Show Previews' is set to 'Always'
Then, scroll down to Messages.
Confirm that 'Show Previews' is set to 'Always'
All three alerts enabled: Lock Screen, Notification Center, Banners.
Confirm that 'Show Previews' is set to 'Always'
Make sure the Fitbit app and other apps have "notification grouping" turned "by app only".
Note: The last three steps need to be repeated for Phone, Calendar, and any other application you wish to enable app notifications for in the Fitbit app.
Paul: Also, swipe to right side on the Fitbit clockface > Find the quick settings menu > Turn off do not disturb mode and sleep mode.
Paul: Like a moon and minus icon.
Paul: Also, check Fitbit app > Profile picture icon top left > Sense picture > Notifications > Enable all settings please.