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Sense - Scratched Screen

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‎10-27-2020 02:41

‎10-27-2020 02:41

I've had my Sense since launch day and it has somehow picked up some light scratches on the screen. Very disappointing that, despite being manufactured with Gorilla Glass, it has picked up scratches despite me not damaging it at all. Fitbit can't/won't do anything about it as they state I damaged it myself, so now I'm left with trying to repair it myself. 

 

Does anyone have any tips for polishing the scratches out? I don't know if the touchscreen functionality will be affected if I try one of those plastic/acrylic polishing pastes and a microfibre cloth. Any suggestions would be greatly appreciated!

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‎10-27-2020 03:26 - edited ‎10-27-2020 03:27

‎10-27-2020 03:26 - edited ‎10-27-2020 03:27

You may find plenty of tutorials on the Internet like for example this one:

 

https://www.mainenewsonline.com/how-to-remove-scratches-from-gorilla-glass/

 

However, some mobile phone repair shops may be able to do it for you and I would go in that direction. Rather than making things worse by yourself, it's better to pay and have it done. Personally, I wouldn't try to do it by myself - I have no experience with that and I would be afraid of making things worse and potentially adding irreversible damage.

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‎11-11-2020 07:58

‎11-11-2020 07:58

I've hadthe same issue, multiple scratches on the face from just general use... very disappointing! my Ionic lasted 2 years with no scratches at all. Maybe they have changed the screen quality?

 

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‎11-11-2020 08:01

In response to Tommyp1111

‎11-11-2020 08:01

Yep, and Fitbit won't acknowledge it. All the other products I've had that use Gorilla Glass have never scratched from general use! 

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‎09-06-2022 08:04

In response to t.parker

‎09-06-2022 08:04

I have had my Sense for a week and scratches all over. Had my Blaze for 4 years and not 1 scratch. The glass is not good quality at all. I'm very dissatisfied. Fitbit offered 35% off an upgrade. Why would I upgrade when I have the newest model and the screen is terrible?

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