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Sense Screen just fell off

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‎01-31-2021 15:19

‎01-31-2021 15:19

Was watching TV earlier with the wife, went to check a notification on the watch and the screen just.. Popped off. I didn't even touch it. I haven't been rough on it, I haven't dropped it, I haven't knocked it on anything, so I don't know why the screen would just come off like that. Has anyone else had this issue? (Got the watch in September 2020)

Best Answer
107 REPLIES 107

‎11-14-2022 22:17

‎11-14-2022 22:17

PXL_20221115_021332224~2.jpg

 

 

I've tried five different times, never did this watch make it more than 6 months before the screen popped off. Fitbit will no longer honor my warranty and will not refund me my premium subscription. 

Best Answer

‎11-14-2022 22:23

In response to Stephaniesh

‎11-14-2022 22:23

Sad situation to watch a company destroy customer loyalty.  Just remember, never again.  

Best Answer

‎11-14-2022 22:52

In response to Stephaniesh

‎11-14-2022 22:52

I just stopped buying their brand! No honor in company just greed.
Best Answer

‎11-15-2022 05:14

In response to Stephaniesh

‎11-15-2022 05:14

I went almost 2 years before my first watch ended up this way. Not great but your experience is significantly worse. This summer is the first time I took the watch into the pool, I'm wondering if that was a contributing factor. Are you a swimmer who uses their sense in the pool by any chance?

JP
Best Answer

‎11-15-2022 05:35

In response to JPWhite

‎11-15-2022 05:35

No I'm notSent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone
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0 Votes

‎11-15-2022 05:37

In response to MoniqueMc

‎11-15-2022 05:37

Yep, so did ISent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone
Best Answer
0 Votes

‎11-15-2022 09:15

In response to JPWhite

‎11-15-2022 09:15

Never used in the water. The product is just defective and fitbit must know from the number of complaints. Sent from my T-Mobile 5G Device
Best Answer

‎11-22-2022 17:29

In response to Lizzyanderson

‎11-22-2022 17:29

Hi everyone, and welcome to our new members.

 

Thanks for letting us know about your Sense and the steps tried on your own. I'm sorry you've had this experience with your watch. We're constantly working to improve our devices and the input we receive from our members is a big part of the process. Your feedback is truly appreciated.

 

To keep threads on topic or tailed to a specific topic, I'm going to close this thread. However, if you haven't done so please try contacting our Support team so they can evaluate your details and see what can be done for you. Click here to get connected with them via chat or phone.

Best Answer
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