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Sense - Some tiles disappeared on the Fitbit app

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‎07-30-2021 09:26 - last edited on ‎07-31-2021 06:55 by Fitbit Moderator

‎07-30-2021 09:26 - last edited on ‎07-31-2021 06:55 by Fitbit Moderator

Hi,

I have a Sense Fitbit. I must have turned something off, or similar, because I have very few tiles on my dashboard  - about half of what I had before. If I choose edit, nothing that I had is showing 🤔

 

 

 

Moderator edit: subject for clarity 

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Accepted Solutions

‎07-31-2021 06:58

In response to Heather-S

‎07-31-2021 06:58

Hello @Sassy8. Nice to see you around! @Heather-S Great to see you around and thanks for your input! 

 

@Sassy8 Thank you very much for the detailed information and for the steps you've followed. Seems that you're referring to tiles on the Fitbit App and this actually happens when a Fitbit device is un-paired from the Fitbit account. 

 

In this case, I'd recommend making sure that your Sense is paired. If it was un-paired and if you haven't done so, I'd recommend re-adding it to your Fitbit account by following the steps here: How do I set up my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.

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2 REPLIES 2

‎07-31-2021 06:19

‎07-31-2021 06:19

Hello @Sassy8 -- by "dashboard" do you mean on your Sense itself or the app on your phone?  Have you tried restarting the Sense or uninstalling the Fitbit app and reinstalling it?  Can you provide a screenshot or picture of your issue?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎07-31-2021 06:58

In response to Heather-S

‎07-31-2021 06:58

Hello @Sassy8. Nice to see you around! @Heather-S Great to see you around and thanks for your input! 

 

@Sassy8 Thank you very much for the detailed information and for the steps you've followed. Seems that you're referring to tiles on the Fitbit App and this actually happens when a Fitbit device is un-paired from the Fitbit account. 

 

In this case, I'd recommend making sure that your Sense is paired. If it was un-paired and if you haven't done so, I'd recommend re-adding it to your Fitbit account by following the steps here: How do I set up my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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0 Votes