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Sense Straps Wrong Size!

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Hello!

 

I recently got my new Sense due to having to get rid of my Ionic when the recall happened.

 

I ordered my straps along with it as well, however ended up ordering them all in the wrong size!

 

I used the online chat to ask for these to be changed to small before they were sent out, however was informed that, as the order was still being processed, I would have to wait until the products arrive to return and exchange them.

 

The bands have now all arrived (apart from one), and I cannot find anywhere to contact to set up a return and exchange? Can anyone help?!

 

Thanks,

Charlie

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3 REPLIES 3

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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As great as this is, the live chat they say I need to call them, and the call center number is for in the USA and i'm UK based!

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UK: call 0800 069 8505

Stepping in the U.S.A. since September 2013. Android 14

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