Sense Straps Wrong Size!

[Chazadc]

Hello!

I recently got my new Sense due to having to get rid of my Ionic when the recall happened.

I ordered my straps along with it as well, however ended up ordering them all in the wrong size!

I used the online chat to ask for these to be changed to small before they were sent out, however was informed that, as the order was still being processed, I would have to wait until the products arrive to return and exchange them.

The bands have now all arrived (apart from one), and I cannot find anywhere to contact to set up a return and exchange? Can anyone help?!

Thanks,

Charlie

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US 

[Chazadc]

As great as this is, the live chat they say I need to call them, and the call center number is for in the USA and i'm UK based!

[Odyssey13]

UK: call 0800 069 8505