03-23-2022 15:57
03-23-2022 15:57
Hello!
I recently got my new Sense due to having to get rid of my Ionic when the recall happened.
I ordered my straps along with it as well, however ended up ordering them all in the wrong size!
I used the online chat to ask for these to be changed to small before they were sent out, however was informed that, as the order was still being processed, I would have to wait until the products arrive to return and exchange them.
The bands have now all arrived (apart from one), and I cannot find anywhere to contact to set up a return and exchange? Can anyone help?!
Thanks,
Charlie
03-23-2022 17:01
03-23-2022 17:01
https://myhelp.fitbit.com/s/support?language=en_US
03-24-2022 15:20
03-24-2022 15:20
As great as this is, the live chat they say I need to call them, and the call center number is for in the USA and i'm UK based!
03-24-2022 16:44
03-24-2022 16:44
UK: call 0800 069 8505