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Sense Stress Management blank screen

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Since some days now clicking on the Stress Management tile, as a Premium user, brings up a blank screen.

 

It was working but since switching account to load my Versa data and switching back to the Sense account, it no longer works.

 

I tried removing the cache and syncing [which is fine everywhere] but no joy.

 

Any ideas what happened and how to fix it?

Author | ch, passion for improvement.

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1 BEST ANSWER

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Thanks @Marrrmaduke , wasn't looking forward to doing that so tried other solutions.

 

Logged out.

Force stop app,

Clear cache.

Login.

It seems to have fixed it.

 

I'm guessing a phone reboot might have too.

 

NB. A force stop of the Fitbit app seems to only partially stop it, because the cache is partially filled after, each time you do a clear followed by a second clear, but it is probably enough to clear the corruption, on restart of the app.

 

Also the refresh status bar is behaving more normally and I now get the tick when sync is complete, though often the bar disappears before getting the tick. A most annoying bug and subject of a feature request to keep it till refresh/sync is complete.

 

 

 

 

 

Author | ch, passion for improvement.

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@Guy_ reinstall Fitbit app. Oh joy...

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes

Thanks @Marrrmaduke , wasn't looking forward to doing that so tried other solutions.

 

Logged out.

Force stop app,

Clear cache.

Login.

It seems to have fixed it.

 

I'm guessing a phone reboot might have too.

 

NB. A force stop of the Fitbit app seems to only partially stop it, because the cache is partially filled after, each time you do a clear followed by a second clear, but it is probably enough to clear the corruption, on restart of the app.

 

Also the refresh status bar is behaving more normally and I now get the tick when sync is complete, though often the bar disappears before getting the tick. A most annoying bug and subject of a feature request to keep it till refresh/sync is complete.

 

 

 

 

 

Author | ch, passion for improvement.

Best Answer
0 Votes