Sense Touch screen not swipe

[DaveCanuck]

My sense will not swipe or respond to touch.  This is what I have tried:

- Holding button for 10s.  Screen goes blank then the logo appears.  No change.  I tried this 5 times without any difference.  I have also tried this with the charger cord attached.  No difference.

- "forgot: device from my phone. No change

- Changed the watch face.  No difference

- Removed sense from my phone and re-connected.  no difference.

Any other suggestions?.

Moderator edit: updated subject for clarity

[Guy_]

Hi @DaveCanuck - unfortunately the watch is probably damaged, possibly due to moisture ingression at some previous time, for which there is little remedy.

If other things don't work it is a sure sign and any attempts are likely to make matters worse especially if it is working otherwise.

Do pay attention when charging it doesn't get hot as that is dangerous.

[MaCrisGBFitbit]

Hi @DaveCanuck!  Welcome to the Fitbit Community! It's great to have you here!

Thank you for letting us know that the touch screen of your Sense is not working.  I appreciate all the steps you have tried before contacting us. 

Has your Sense device synced regularly after the restarts? If it hasn't synced, please try syncing by opening the app or take a look at this help article: Why won't my Fitbit device sync?

[DaveCanuck]

Yes, it will sync.  

Unfortunately, the battery lasts less than 24hrs.  I suspect it has become damaged somehow.

[JuanFitbit]

@DaveCanuck , Thank you for your reply and confirmation. 

As you already tried all the steps that can be recommended here in the Community, please contact Support. They have more tools to investigate your case a bit further. 

Fill out the form. You will then receive recommendations for helpful articles.

After that, you will be able to choose how you want to contact support.