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Sense not charging or turning on on

‎12-01-2025 08:24 - last edited yesterday by Fitbit Moderator

‎12-01-2025 08:24 - last edited yesterday by Fitbit Moderator

Fitbit won't charge or turn on. Ive tried holding the "button" down for 10 seconds, 20 seconds. Nothing happens.. Had it on a charger and it's not showing its charging. Ive cleaned the sensor part on the watch and the charger. Shows last synced 65 days?

 

Moderator edit: updated subject for clarity

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‎12-01-2025 10:20 - last edited yesterday by Fitbit Moderator

‎12-01-2025 10:20 - last edited yesterday by Fitbit Moderator

Hi @Madkisson and welcome to the forums. 

Thank you for your message. I'm sorry to hear that your Sense is not charging or turning on. Many thanks for the troubleshooting steps you tried. 

There are some other steps you can try, which are explained in the following help article: Why isn't my Fitbit device's battery charging?

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‎12-19-2025 18:38

‎12-19-2025 18:38

Hi @Madkisson - did you check the charging cable. Often one pin breaks (isn't the same height as the others) and if that is the case you may need a new cable.

However if the watch got wet it could be damaged. Please try using a PC port as power source with the watch attached to the cable, plug it in and note how the PC detects the device (or not). Constantly connecting/disconnecting means there is a problem.

If the device gets hot while on charge stop immediately.

Author | ch, passion for improvement.

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